Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

To complete your return, proof of purchase is required.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds (If Applicable)

If your refund hasn’t appeared yet, start by checking your bank account. If it’s not there, your credit card provider may still be processing it, as posting times can vary. Banks may also require additional time before funds are reflected.

If you’ve completed these steps and still don’t see your refund, please reach out to us at support@krevalife.com, and we’ll be happy to assist you. 

Subscriptions and Sale Items (If Applicable)

Unfortunately, we cannot accept returns on subscription renewals, sale items or gift cards. It's up to the customer to cancel their subscription before they're charged on their renewal date. 

Exchanges (If Applicable)

We only replace items if they arrive defective or damaged. If you need to exchange it for the same product, please contact us at support@krevalife.com and send your item to 1717 N Bayshore Dr Unit 108-33, Miami, FL 33132

Shipping

To return your product, you should mail your item to:

Kreva

1717 N Bayshore Dr

Unit 108-33

Miami, FL 33132

You will be responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions regarding our refund and return policy, please contact us at support@krevalife.com.